Lessons learned today: eBay has no protection to seller regarding restocking fee. Simply put, as most of the seller knows, eBay provides practically little protection to sellers.
Today I learned it the hard way. This buyer purchased two items, do not like the international black card box package, and return the items. I refunded with minimal restocking fee to cover just the original shipping of these items, and within two (2) hours, eBay dispute, PayPal dispute, PayPal claims, dispute closed, claims fully refunded, and two negative feedback. Zero change for me to respond to any of the dispute or claims. Zero chance to escalate. The buyer did not contact me at all and wins all.
I am surprised by how effective he worked through the whole eBay and PayPal protection process. I am also surprised how much damage this can caused within two hours.
Case in point, eBay does not enforce any re-stocking fee. If you are a seller and you posted the restocking fee policy in the return policy, you still loose. eBay or PayPal does not enforce any of those. eBay and PayPal only enforce their own policy. Their policy in favor of the Buyer surpass any of the seller's own policy or anything.
Also, looks like eBay will be enforcing that all seller can have no restocking fee soon. Seems that eBay wants to do buyers' favor at the expense of the sellers. Someone in eBay must think their best practice is good for everyone. Perhaps, it's about time for me to leave eBay. It is probably easier to go to other market place (where feedback has less business impact like those seller discount and search ranking). Or maybe about time for me to scale up and be my own online store.
Lessons learned in a hard way - only on eBay.
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